UniStore StudentStorage.com
Student Storage Terms & Conditions (2026)
Effective from 1 January 2026
UniStore StudentStorage.com provides an all-inclusive student storage service, which includes the supply of empty packing boxes and tape, collection within a 2-hour window from a Manchester postcode, secure storage, and redelivery at the end of the storage period.
By booking our service, you agree to the Terms & Conditions set out below.
1. Packing Materials
1.1 We supply strong packing boxes (60 × 40 × 40 cm), box labels, and tape.
1.2 Packing materials are delivered within 48 hours of purchase, or at another agreed time.
1.3 Box deals are supplied at the maximum quantity shown (for example, a 1–8 box deal includes 8 boxes).
1.4 Unused boxes may be returned at the time of collection.
1.5 Same-day delivery may be available — please call us to arrange.
1.6 Additional packaging materials, including bubble wrap, may be purchased on request.
2. Use of Own Packing Materials & Special Items
2.1 Customers may use their own boxes, suitcases, bags, or other suitable packing materials.
2.2 If using your own materials, you may be asked to provide photos so we can correctly assess volume and pricing.
Item conversion examples (for pricing purposes) include:
Suitcase = 1 box
Large suitcase = 2 boxes
Bike = 4 boxes
Office chair = 3 boxes
Item approximately twice the size of one of our boxes = 2 boxes
Televisions
2.3 Televisions must be boxed prior to collection.
2.4 If a TV is not boxed, we can provide TV packing at a cost of £40 per TV.
2.5 Please contact us in advance if you require packing materials or packing assistance for a TV.
Bulky Items & Furniture
2.6 Bulky items and furniture must be sent to us via WhatsApp with clear photos so we can apply correct box conversion ratios.
Mirrors
2.7 Mirrors may be stored entirely at the customer’s risk.
2.8 No liability is accepted for mirrors under any circumstances, including loss or damage during handling, storage, or transport.
3. Collection of Items
3.1 Collection takes place on your chosen day between 9:30am and 5:30pm.
3.2 A 2-hour collection window will be provided the day before.
3.3 We require at least 24 hours’ notice for collection, where possible.
3.4 Collection from your bedroom is included where a lift is available.
3.5 Where no lift is available, a stair charge will apply, based on:
number of floors
number and size of items
3.6 Out-of-hours collections may be available and are subject to a surcharge.
3.7 Weekend collections and deliveries during June and September are included at no extra charge.
3.8 Outside of June and September, weekend collections or deliveries are charged at £60.
4. Storage Duration
4.1 Storage is included for up to 6 months from the collection date.
4.2 Pricing is the same whether items are stored for 1 week or the full 6 months.
4.3 Items are stored in purpose-built, dry, secure storage units.
4.4 Storage beyond 6 months is chargeable.
4.5 Extended storage is charged pro-rata at your current rate.
5. Insurance & Liability
5.1 Basic insurance is included up to a total value of £150 per booking.
5.2 Additional cover may be available on request.
5.3 Our liability for loss or damage is limited to the insured value, except where liability cannot be limited under UK law.
5.4 We are not responsible for damage caused by insufficient, improper, or customer-provided packing.
6. Return & Delivery of Items
6.1 A minimum of 48 hours’ notice is required to return stored items.
6.2 Deliveries outside Manchester are available — please contact us for pricing.
6.3 Delivery within 10 miles of central Manchester is included.
6.4 Deliveries to multiple locations within Manchester are charged at £40 per additional location.
6.5 A 2-hour delivery window will be provided the day before delivery.
6.6 If a delivery is cancelled or changed after items have been loaded onto the van, an unload and re-storage fee of £60 applies.
7. Access to Goods During Storage
7.1 Access to goods during storage is by appointment only.
7.2 At least 24 hours’ notice is required.
7.3 Access is limited to office hours.
7.4 Same-day emergency retrieval costs £60, excluding delivery.
8. Prohibited Items
8.1 The following items must not be stored:
Food or perishable goods
Liquids or flammable materials
Illegal, stolen, or hazardous items
Weapons, ammunition, or explosives
Living or dead plants or animals
8.2 We reserve the right to remove or dispose of prohibited items at the customer’s expense.
9. Additional Charges
9.1 Stair charges apply where no lift is available and are calculated based on:
number of floors
number and size of items
9.2 Repacking surcharge (overfilled or improperly sealed boxes): from £10 per box.
9.3 Missed collection appointment: £60.
9.4 Same-day cancellation or rearrangement after retrieval: £60 restocking and reloading fee.
10. Overseas Shipping
10.1 Overseas shipping can be arranged on request.
10.2 Customers must provide the destination address and required delivery date.
10.3 A custom quote will be provided.
11. Passport Retrieval
11.1 Passport retrieval is available by appointment only.
11.2 A £60 retrieval fee applies.
11.3 Passports must be collected from our storage premises unless delivery is separately arranged and paid for.
12. Appointments
12.1 All collections, deliveries, access requests, and retrievals must be pre-booked.
12.2 Customers must call or contact us in advance to arrange an appointment.
12.3 Walk-ins are not permitted.
13. Force Majeure
13.1 We are not liable for delays or failure to perform services due to events beyond our reasonable control, including extreme weather, traffic disruption, accidents, strikes, or government restrictions.
14. Uncollected Items & Disposal
14.1 If your paid storage period has ended, we will attempt to contact you using the details provided.
14.2 If you remain uncontactable and no instructions are received, we reserve the right to dispose of stored items after 3 months.
14.3 Disposal may include sale, donation, or recycling.
14.4 No compensation will be payable for items disposed of under this clause.
15. Customer Contact Details
15.1 You are responsible for ensuring your contact details remain accurate and up to date.
15.2 We are not responsible for missed communications resulting from incorrect or outdated contact information.