FAQs

Storage Packages

Yes, we provide boxes free of charge and deliver these to you at your current address. If you would prefer to use your own boxes please note this in the 'useful comments' section, or tick the 'I will use my own boxes' box when booking.

​Your boxes will be delivered to you on the date you choose when booking. If none of the dates suit you, just get in touch and we should be able to accommodate you. You may be able to change your box delivery date after you have made the booking​ by contacting us.

Yes, while we provide boxes free of charge, if you prefer to use your own you can do this. There will be no discount for doing so. We have no strict size limit on using your own boxes, but as a rough guide, they should be no more than 20kg each.

Your boxes will be delivered to you on the date you choose when booking. If none of the dates suit you, just get in touch and we should be able to accommodate you. You may be able to change your box delivery date after you have made the booking​ by contacting us.

The boxes provided in London and Brighton are 41cm x 41cm x 41cm and in Edinburgh and Belfast approx 50cm x 35cm x 35cm. They're made from recycled packaging which has been reinforced for extra strength - so you can feel good that you've saved a couple of trees.

If you are unsure of which package you will require, we reccommend going for the bigger package - if, for example, you order and pay for the 8 box package, and only use 5, then you can hand back the empties and we'll refund you the difference!*

* We are charged a small transaction fee of about 2% for doing this, so we would take this off your refund amount.

Yes, boxes should weigh no more than 20kg, suitcases no more than 30kg. 

The suitcase package is for one suitcase only, however, we will take two small suitcases also. For one suitcase, we have no strict size limit, but is subject to the 30kg weight limit.

Price covers the summer holidays so is the same regardless of the total storage period - redeliveries can be arranged for up to two weeks after the start of the new term in Sept/Oct - see our scheduled redelivery dates for your area on the booking page.

While our online booking form will only allow you to book at least 48 hours in advance of your collection, if you need a next day collection please contact us by phone or email and we will usually be able to make arrangements for you.

In one of our secure storage facilities in your relevant city. Most of our stores have 24 hour CCTV surveillance and addional on-site security, and of course, they are all dry lined and fully approved by our insurers. 

While we are not a 'self storage' facility, generally we can do this if necessary - but we will have to charge a small admin fee, so please try and avoid packing passports/essential travel documents into your boxes by mistake!

Of course, insurance cover is included in the price. If you would like to purchase additional insurance to items of particular value you have the option of doing this during the booking process.  

No, we only store boxes, suitcases, bikes, guitars and other small items that we agree to (if you have a snowboard or drying rack for example, contact us and we should be able to sort you out. We do not store larger items such as large furniture, pianos, beds, etc. We also do not store hazardous materials, liquids, cash, illegal goods or foods.

Yes, any address within the cities where we operate (Edinburgh, London, Brighton and Belfast)  

Yes, in most cities we can collect on any date.

Most cities have specific collection dates but we can usually flexible and accommodate any collection date.

Yes, we understand that most students are not sure where and when they will be moving back in Sept/Oct so simply click 'I don't know yet' on the re-delivery section of the booking form, then you can login to your profile and update this in the summer.

Yes, if you need us to redelivery your boxes to another city we can arrange this for you. Within the UK mainland there is a £16.99 charge per item, just click on the shipping page or contact us.

Offers

No, credit can only be used for future storage bookings. 

No, our early booking discount and refer a friend scheme only apply to our storage packages. You'll find that our shipping prices are however extremely competitive without the discounts.